JVDE X10 Forum

General Discussion => X10 General Topics => Topic started by: woodyl on August 01, 2013, 06:23:49 PM

Title: What's up with x10.com?
Post by: woodyl on August 01, 2013, 06:23:49 PM
I read a post on the Homeseer forum that said that the old x10.com site is liquidating all of it's merchandise.  Does anybody have the inside scoop on what's happening?  Is x10 really shutting down?  If so, that's very bad news for many of us.  Please share anything you know about what's happening.

Also, Jeff, you might want to create a General Discussion forum to discuss this kind of thing.
Title: Re: What's up with x10.com?
Post by: Brian H on August 02, 2013, 04:09:40 AM
The X10 Forums, Wiki, Sales, Software and X10 Wireless Technologies Inc. web sites are now gone.
There is a new X10 sales site run by "X10Pro-USA".
Title: Re: What's up with x10.com?
Post by: woodyl on August 02, 2013, 06:48:29 AM
I saw that that website has replaced x10.com.  I'm interested to know what the status of x10 is right now.  Are they still manufacturing the units, or are they just liquidating the existing stock.  Does  anybody know what's going on???
Title: Re: What's up with x10.com?
Post by: Jeff on August 02, 2013, 08:07:53 AM
I have been told that X10 is being liquidated, and they are just selling off what is left in the warehouse.

I did notice something interesting however.  The CM15A is listed as "out of stock" at $99, but I'm almost sure the first time I went to that new webpage the price was $79.  Why would they increase the price of a product that is no longer in production?

I thought X10 Wireless and X10 Pro were two different divisions - possibly even two different companies.  If so, maybe the Pro division will continue to manufacture X10 automation products.

Jeff
Title: Re: What's up with x10.com?
Post by: Brian H on August 02, 2013, 12:53:53 PM
I am not sure but I think "X10Pro-USA" is a new name and the old one was X10Pro Inc.
I also noticed all transactions are now through Pay Pal and Air Sight Cameras are not being produced at this time.
Returns and possibly warranty would be store credits.  ::)
Title: Re: What's up with x10.com?
Post by: dave w on August 02, 2013, 06:38:31 PM
I'm interested to know what the status of x10 is right now.  Are they still manufacturing the units, or are they just liquidating the existing stock. 
FWIW
My information from a trusted inside source is: X10 Wireless Inc filed for liquidation bankruptcy on July 29. I do not know if X10 Pro is a separate entity and perhaps not affected. For us users, it would be nice if they ARE separate and not affected. 
Title: Re: What's up with x10.com?
Post by: Brian H on August 03, 2013, 03:16:03 AM
New information on what is happening from the X10Pro-USA site.
http://x10pro-usa.com/about-us
Title: Re: What's up with x10.com?
Post by: Jeff on August 03, 2013, 06:28:19 AM
This is great news from the new x10pro-usa website (I highlighted the key item):

Where is X10.com?

We, at Authinx Inc., have been in business since 1995. Over the years many things have changed at Authinx Inc. but one thing that has never changed is our firm commitment to our loyal X10 fans and even the fans who have not discovered us until now. Over the past few years, X10 WTI the parent company of x10.com has had to deal with a multitude of challenges and they finally decided to stop operations as of July 26th. Currently X10.com the website is no longer providing products or support to it's customers. As more information becomes available we will provide that information to you on our site. We will continue to provide support in regard to the home automation units to all x10 customers that come to us.

The reality is that this change will have no impact on X10 home automation products. We have increased our factory orders and we are in the process of adding additional staff to meet demand and we ask for your patience as we expand our production capacity and support team. As the largest supplier of X10 home automation products in North America, we are able to continue providing our home automation enthusiasts the products and service they have come to expect from us. In addition because we will not be distracted with devices such as cameras we will be able to invest in the future of X10 which now in reality has a much brighter future. X10 is the original Home Automation product and together with you our customers we will make it the next generation Home Automation products also.
Title: Re: What's up with x10.com?
Post by: dave w on August 03, 2013, 07:23:15 AM
WOHOO!
Title: Re: What's up with x10.com?
Post by: rsisinni on August 03, 2013, 07:40:22 AM
I looked up Authinx, its owned by Tim Forehand.   The owner of "The Home Automation Store".  At least in my experience they have been a pretty good internet retailer.

Here is the link http://www.manta.com/c/mm3wg5g/authinx-inchttp://www.manta.com/c/mm3wg5g/authinx-inc (http://www.manta.com/c/mm3wg5g/authinx-inc)
Title: Re: What's up with x10.com?
Post by: hawk1 on August 04, 2013, 06:42:10 AM
 ;D
Title: Re: What's up with x10.com?
Post by: woodyl on August 04, 2013, 07:11:45 AM
The new X10 owners should join in this forum and communicate with us.  They will find some real X10 enthusiasts here.
Title: Re: What's up with x10.com?
Post by: Tuicemen on August 04, 2013, 07:33:20 AM
I've been in contact with a old X10 employee that handled most of the IT department.
They were the webmaster for the X10 forum at one point.
He is interested in retrieving the forum and reactivating it in some degree.
Currently he is trying to communicate with the current site owners to get the forum files and see about creating something from the ashes.
I've offered my help and expressed the interest of user on this forum as well as mine.
Perhaps all is not lost  ;)
Title: Re: What's up with x10.com?
Post by: Jeff on August 04, 2013, 07:36:10 AM
Currently he is trying to communicate with the current site owners to get the forum files and see about creating something from the ashes.

That's great news!

Jeff
Title: Re: What's up with x10.com?
Post by: haworld on August 04, 2013, 10:37:02 AM
I have been buying from x-10 usa for years, until summer 2011 that is.  Before that I used to buy wholesale from Tim Forehand.  I believe he bought X-10 USA this last week, but only the HA division, probably dumped the cameras and tablets.  I have no proof, just a feeling, I am looking into it though.
Title: Re: What's up with x10.com?
Post by: haworld on August 06, 2013, 08:02:09 AM
X-10 is still around, we just signed up as a dealer yesterday.  Am working on pricing, shipping and availability today.  Thought that might make some folks feel better to know they are still in business.
Title: Re: What's up with x10.com?
Post by: bluebiker on August 10, 2013, 05:32:14 AM
With the demise of the old X10, I notice that the email capability of smart macros no longer works.  The x10 SMTP feature is down along with their server.  Anyone know how to set up local SMTP for the home automation software?
Title: Re: What's up with x10.com?
Post by: Jeff on August 10, 2013, 06:31:22 AM
This is one thing that bothered me with the ActiveHome Pro.  Since my lab computer is not connected to the Internet, I was not able to install ActiveHome Pro on it for testing.  Back when I was investigating the problem handling dim commands in repeaters and the TW523, I had to do that on the "family" computer that was connected to the web.

Except for Windows and virus protection, I don't think any of the other software I've installed has to "phone home" to complete the installation.   Just about everything comes with a key that must be typed in to complete the installation.   Many programs do check for updates, and the registration is usually done over the web, but they will still run without it.

I didn't understand why X10 went to this server based system when they evolved from ActiveHome to ActiveHome Pro.  The software is useless without the hardware.  And they often bundled the software with the hardware.  It would seem that they already had control of the software through the hardware sales.

Jeff
Title: Re: What's up with x10.com?
Post by: dave w on August 10, 2013, 06:37:22 AM
This is one thing that bothered me with the ActiveHome Pro.    It would seem that they already had control of the software through the hardware sales.
Well this isn't the only example of X10 actions that made users scratch their heads and say "what are they thinking". I think X10 made a lot of decisions that weren't fully thought through. $0.02
Title: Re: What's up with x10.com?
Post by: Tuicemen on August 10, 2013, 06:56:22 AM
With the demise of the old X10, I notice that the email capability of smart macros no longer works.  The x10 SMTP feature is down along with their server.  Anyone know how to set up local SMTP for the home automation software?
This same question was asked on my forum http://tuicemen.com/forum/index.php?topic=621.msg3411#msg3411
The email feature never was 100% reliable.(frequently it reverted to using the x10 server)
This was one reason I added the emailing option to Pc Companion. ;)
Title: Re: What's up with x10.com?
Post by: Walt on August 10, 2013, 12:41:14 PM
This is one thing that bothered me with the ActiveHome Pro.  Since my lab computer is not connected to the Internet, I was not able to install ActiveHome Pro on it for testing.  Back when I was investigating the problem handling dim commands in repeaters and the TW523, I had to do that on the "family" computer that was connected to the web.

Testing on your own, or testing for X10?     Back when I was beta testing for X10, Mike C would send me a full install file for just those reasons.

Except for Windows and virus protection, I don't think any of the other software I've installed has to "phone home" to complete the installation.   Just about everything comes with a key that must be typed in to complete the installation.   Many programs do check for updates, and the registration is usually done over the web, but they will still run without it.

I didn't understand why X10 went to this server based system when they evolved from ActiveHome to ActiveHome Pro.  The software is useless without the hardware.  And they often bundled the software with the hardware.  It would seem that they already had control of the software through the hardware sales.

Though, technically, the difference is that X10 changed to selling AHP, and more importantly, selling the plug-ins for it.   While you needed the hardware too, with such, you presented an captured opportunity for them to sell you even more software.   

You know, the guy on the corner, late at night, selling copies of Active Phone.   8)
Title: Re: What's up with x10.com?
Post by: Jeff on August 10, 2013, 05:11:46 PM
Back when I was investigating the problem handling dim commands in repeaters and the TW523, I had to do that on the "family" computer that was connected to the web.

Testing on your own, or testing for X10?     Back when I was beta testing for X10, Mike C would send me a full install file for just those reasons.


It was when I was developing the "smart dim" feature for the XTB-IIR.

Quote
I didn't understand why X10 went to this server based system when they evolved from ActiveHome to ActiveHome Pro.  The software is useless without the hardware.  And they often bundled the software with the hardware.  It would seem that they already had control of the software through the hardware sales.

Though, technically, the difference is that X10 changed to selling AHP, and more importantly, selling the plug-ins for it.   While you needed the hardware too, with such, you presented an captured opportunity for them to sell you even more software.

I understand that.  However, many times they bundled the software with the CM15A.  I got a bunch of software with my CM15A, including some that I would never have purchased.  I just looked it up, and the $49.99 included the CM15A, ActiveHome Pro, Smart Macros, iWatchOut, myHouse Online, and On Alert.  That looks like they sold the hardware for $50, and included all the software for free.  Of course, all those links are dead now, so the CM15A is presently an expensive doorstop.  I never reinstalled ActiveHome Pro after the last clean XP refresh (SP3).

Jeff
Title: Re: What's up with x10.com?
Post by: Tuicemen on August 10, 2013, 06:09:17 PM
  Of course, all those links are dead now, so the CM15A is presently an expensive doorstop.  I never reinstalled ActiveHome Pro after the last clean XP refresh (SP3).
You still can use the CM15A for more then a door stop.
with the SDK or programs created using it , it is a workable HA device. ;)
The loss of AHP isn't the end of the CM15a however it does loose the ability to use the on board memory capability.
Many using Homeseer, iHouse, PcCompanion and other software haven't used the onboard memory capability of the CM15A or AHP for years now.
Title: Re: What's up with x10.com?
Post by: Jeff on August 10, 2013, 08:47:52 PM
The loss of AHP isn't the end of the CM15a however it does loose the ability to use the on board memory capability.
Many using Homeseer, iHouse, PcCompanion and other software haven't used the onboard memory capability of the CM15A or AHP for years now.

I am familiar with HomeSeer, Home Control Assistant, xTension (for the Mac), and several other PC-based automation programs.  I agree that they can use the CM15A as a powerline interface, but the real advantage of the CM15A was its ability to function autonomously.  I was a beta tester for the never released CM14A, and that was a good controller.  Most of us know the CM15A has a relatively poor RF transceiver.  And without the ability to download programs, the CM15A pales with respect to my own powerline interface.

Hopefully, some enterprising person will figure out how to download programs to the CM15A.

Here is another PC-based program I just ran across doing a search:

    http://www.freewarefiles.com/Active-Home-Vista_program_44203.html

I have never used it, but it appears to be freeware.

And here is a piece of info on the CM15A from another fellow who has developed a PC-based automation program:

    http://www.homedomination.com/cm15a_disclaimer.html

It sound like understanding how to directly interface with the CM15A may be quite a task.

(His automation program is much less expensive than some of the other well-known programs out there. )

Jeff
Title: Re: What's up with x10.com?
Post by: Tuicemen on August 11, 2013, 04:47:39 AM

Actually the X10 forums was full of thirdparty software links (http://tuicemen.com/x10forums/index.php@board=36.0.html)
Also  SDK section (http://tuicemen.com/x10forums/index.php@board=15.0.html) had lots of helpful info for users wishing to create their own software.

True without the AHP software one loses the ability for it to function on it's own disconnected from a PC.
I don't feel anyone should abandon it only for that reason.
Title: Re: What's up with x10.com?
Post by: kenrad on August 11, 2013, 10:12:37 AM

Actually the X10 forums was full of thirdparty software links (http://tuicemen.com/x10forums/index.php@board=36.0.html)
Also  SDK section (http://tuicemen.com/x10forums/index.php@board=15.0.html) had lots of helpful info for users wishing to create their own software.

True without the AHP software one loses the ability for it to function on it's own disconnected from a PC.
I don't feel anyone should abandon it only for that reason.

I agree with Tuicemen.  It is far more powerful with a PC running as opposed to without.  True it was a great feature for energy savings but it was very limited without the PC.  I have not downloaded anything to the cm15a for a long time so for me it is still running the same  ;)
Title: Re: What's up with x10.com?
Post by: r_shell on August 18, 2013, 12:19:36 PM
A few weeks ago i returned under RMA an airsight pro PTZ camera.  Is this now a total loss or is someone honoring equipment warranty repair.  i have a tracking that show it was received by Hertzog.
Title: Re: What's up with x10.com?
Post by: dave w on August 18, 2013, 02:05:10 PM
Is this now a total loss or is someone honoring equipment warranty repair.  i have a tracking that show it was received by Hertzog.

http://x10pro-usa.com/about-us

Your camera may not be a loss, but I would not look for a refund soon. I think it is going to take a long time for the smoke to clear at what is left of X10 Wireless (x10.com) which (my understanding) is in court driven liquidation now.
Title: Re: What's up with x10.com?
Post by: r_shell on August 18, 2013, 08:02:33 PM
thanks for some encouragement
Title: Re: What's up with x10.com?
Post by: Tuicemen on December 14, 2013, 12:12:55 PM
I had a length Skype chat with the new owner.
See my forum for the details (http://tuicemen.com/forum/index.php?topic=688.msg3943#msg3943) ;)
Title: Re: What's up with x10.com?
Post by: Wally on December 30, 2013, 07:18:04 AM
X10 has been in my home and church for over 35 years and I have spent thousands of dollars on equipment and software .  My opinion is that they spent too much time on marketing and not enough time on development.  Smart phones have taken over so many industries and provided free apps to boot. 

Meanwhile, equipment that I used to be able to control remotely are now lost in space with no server to support them; "troubling times in the kingdom".

A message I sent to the "contact us" link on the new web page, went un-answered so apparently "they" don't care about us relics; we used to be considered "faithful customers".  The last time I needed a replacement Tilt-and-pan base, I had to pay twice the price ($80) on ebay for a unit that was $40 from X10.

Lesson learned; be faithful to yourself.  I should have bailed on X10 years ago when I could have upgraded on my own schedule, now I'm under the gun.
Title: Re: What's up with x10.com?
Post by: Jeff on December 30, 2013, 10:26:32 AM
The last time I needed a replacement Tilt-and-pan base, I had to pay twice the price ($80) on ebay for a unit that was $40 from X10.

That is the real problem with X10.  When X10 devices first came out in the 70's, the Command Console (boxy version of today's Maxi Controller) was $40.  Adjusting for inflation, that would be around $200 in today's dollars.  But now people expect to get electronic equipment for almost nothing.  That impacts quality and customer support.  And it drives some companies out of business.

How much profit was in there when appliance modules were selling 8 for $40?  Include the cost of production, shipping from China, order processing, and possible customer support when they don't work perfectly in today's hostile electrical environment.  How can a company stay in business operating on that kind of margin?

Jeff
Title: Re: What's up with x10.com?
Post by: Tuicemen on December 30, 2013, 05:39:43 PM
The new owners were under the gun to get all the info and hardware from the old X10.
They were given 2 days or lose it, they opted to use the two days in hopes they wouldn't lose anything.
A webpage was setup quickly with no one to answer support, customer service or any questions or emails.
In the rush hardware was left which was required for the servers.
I was warned (by a ex employee of X10) prior to the new company setting up that it would be months before they got anything working. They actually seem to be getting things back up quicker then I suspected.
The servers were given priority I'm told. ::)